If you’re having…

  • A breakout…

    Please review your acne packet in your chart to see if your are potentially exposing yourself to any acne triggers.

    Please click here to email a photo and the answers to these questions

    • Did you use your LED if you have one?

    • Have you been doing your routine as instructed?

    • Did you run out of products and therefore not using the recommended products?

    • Did you start a new vitamin, supplement, energy drink, medicine (prescribed/ over the counter/ homeopathic)?

    • New hand lotion or laundry detergent?

    • When did you notice the breakouts and is there anything different in your day to day?

    • Did you start a new serum?

    • Are you using something new in your routine that we didn’t approve?

    • How is your diet/water intake?

    • Have you been wearing makeup more or not cleaning your makeup brushes?

    • Have you been icing?

    • Did you use Acne Med/ BP and/or Sulfur Spot treatment?

    • Have you picked at it?

    • Are you not using products how we instructed? Or missing days/parts of your routine?

  • Redness, flakiness, or dryness…

    It is very common to have these when your skin is adjusting to using something new or changing the percentage of actives in your routine. This is TEMPORARY and should subside in a week or two. It is also very common to purge during this time as well.

    Please click here to email a photo and the answers to these questions.

    • Does it burn? Or just a little spicy and goes away?

    • Is it uncomfortable?

    • Did you start a new serum?

    • Are you using something new in your routine that we didn’t approve?

    • Have you been doing your routine as instructed?

    • Did you run out of products and therefore not using the recommended products?

    • How is your diet/water intake?

    • Did you start a new vitamin, supplement, energy drink, medicine (prescribed/ over the counter/ homeopathic)?

    • What has your sun or cold exposure been?